Privacy Policy

Our promise: We collect the information needed to answer your questions, complete your transaction and support your order. Ishwari Silks does not sell your personal information.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address and the messages you send us.
• Shipping address or the details needed to arrange local pickup.
• Order information, including the saree you selected, price, fulfillment preference and transaction or payment-confirmation details you provide.
• Photos or video you send when asking us to review a damaged-item claim.
• Basic technical information processed by our website host, such as IP address, browser or device information and request logs used to deliver, secure and troubleshoot the site.

How we collect information

We receive information directly from you when you contact us, join our community channels, place an order, arrange delivery or pickup, make a payment or ask for support. Our website host may collect basic technical information automatically when you visit the site.

How we use information

We use personal information only as reasonably needed to:

• Respond to questions and help you select or claim a saree.
• Confirm availability, payment, shipping or local pickup.
• Complete and document transactions.
• Provide customer support, including reviewing a damage claim and issuing an approved refund.
• Protect our customers, business and website; prevent fraud; and meet legal, tax and recordkeeping obligations.

When information is shared

We do not sell personal information. We may share only what is necessary with service providers that help us operate—for example, our website host, payment services, shipping carriers and tools you choose to contact us through, such as WhatsApp or Instagram. These services process information under their own terms and privacy policies. We may also disclose information when required by law or when reasonably necessary to protect rights, safety and security.

Payments

Payments may be completed through third-party payment services. Ishwari Silks does not ask you to send full payment-card details through this website. A payment provider may collect and process financial information directly under its own privacy policy.

Retention and protection

We keep information only for as long as reasonably needed to complete and support your transaction, maintain appropriate business and tax records, resolve disputes, prevent fraud and meet legal obligations. Retention periods can vary by the type of record. We take reasonable steps appropriate to a small business to limit access and protect the information in our care, but no internet or storage system can be guaranteed completely secure.

Your choices

You may ask what personal information we hold about you, request a correction or ask us to delete information that we no longer need to retain. Some records may need to be kept for legal, tax, fraud-prevention or transaction purposes. Contact us through WhatsApp or Instagram and we may ask for information needed to verify your identity and locate your records.

Cookies and tracking

We do not currently use advertising cookies or cross-site behavioral advertising on this website. Because we do not use that kind of tracking, the site does not respond differently to browser “Do Not Track” signals. Our website host may use essential technology and technical logs to deliver, secure and maintain the site.

Children’s privacy

This website and our products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it as appropriate.

Policy changes

We may update this policy when our services or practices change. We will post the revised policy here and update the effective date.

Contact

For privacy questions or requests, message @ishwarisilks on Instagram or use the contact details included with your order confirmation. Please do not post personal, order or payment information in the WhatsApp community group.