Terms & Sales Policy

The short version: Prices are shown upfront. Every saree is assessed by hand before it is offered. All sales are final, but if an item reaches you damaged or is materially different from its listing, tell us promptly and we will review it and make it right with a refund when the claim is approved.

Using this site

These terms apply when you browse the Ishwari Silks website, join our community channels or purchase from us. By placing an order, you agree to these terms. We may update the site and these terms as our business evolves; the terms shown when your order is confirmed apply to that purchase.

Products and presentation

We select and assess every piece by hand and aim to describe its color, fabric, finish, measurements and condition accurately. Screen settings and lighting can make colors appear different. Handcrafted or woven pieces may include natural variations that are part of the textile rather than damage. Any known condition issue will be disclosed in the listing or before you confirm your purchase.

Availability, claims and orders

Many Ishwari Silks sarees are one of one. Sending a saree ID or expressing interest does not by itself reserve or purchase an item. An order is complete only after Ishwari Silks confirms availability, payment and fulfillment details. We may cancel and refund an order if an item is unavailable, was listed incorrectly or cannot be fulfilled as agreed.

Prices, payment and fulfillment

Prices are displayed or shared before purchase. Applicable sales tax, shipping charges and pickup details will be confirmed before payment. Local pickup and shipping availability may vary by item and destination. Customers are responsible for providing accurate contact and delivery information.

Final sales and damaged items

All sales are final. We do not accept returns or exchanges for change of mind, preference, fit, color variation caused by a screen or a textile’s disclosed natural characteristics.

If an item arrives damaged or is materially different from the listing, contact us promptly through WhatsApp or Instagram with your order details and clear photos. We may ask for a continuous unboxing video and the original packaging so we can assess what happened. If we confirm that damage or a material listing error slipped our attention, we will make it right with a refund. Please do not alter, wash, wear or repair the item while a claim is under review.

Care and customer responsibility

Follow the care guidance supplied with the saree. Ishwari Silks is not responsible for damage caused after delivery by wear, storage, washing, dry cleaning, alterations or care that does not follow the provided guidance.

Contact

Questions about an order or this policy? Message @ishwarisilks on Instagram or use the contact details included with your order confirmation. Please do not post order or payment details in the WhatsApp community group.